Research At A Glance

Papers Under Review

1. Chitla, S., Cohen, M., Jagabathula, S., and Mitrofanov, D, “Customers’ Multihoming Behavior in Ride-hailing: Empirical Evidence from Uber and Lyft,” Minor Revision in Manufacturing & Service Operations Management 

   • Finalist: INFORMS Behavioral Operations Management Best Working Paper 2023

   • Accepted to the M&SOM Service Management SIG 2023

2. Chitla, S., Jagabathula, S., and Venkataraman, A, “Nonparametric Demand Estimation in the Presence of Unobserved Factors,” Major Revision in Management Science

   • Accepted to the M&SOM Service Management SIG 2023

Working Papers

1. Chitla, S., Jagabathula, S., Mudium, V., and Shedthikere, S, “Consumers’ Cart-Building Behavior in Online Grocery: A Structural Approach Using Generative AI”

2. Chitla, S., Jagabathula, S., Mudium, V., and Shedthikere, S, “Improving Long Tail Recommendations for Quick Commerce”

Cases And Book Chapters

1. Sohoni, M., Sunder M, V., Chitla, S., Rout, A., and Mallya, A. “Data-Analytics-Based Decision-Making at Teach for India” Case Study Published in Harvard Business Review, 2022

2. Chitla, S., Sohoni, M., Berenguer, G., and Mallya, A.“Full-time Volunteering in the Nonprofit Sector: An Empirical Study from the Education Sector in India.” Forthcoming book chapter in “Nonprofit Operations and Supply Chain Management: Theory and Practice,” Springer Series in Supply Chain Management, 2024

Industry Collaborators for Research