I am a postdoctoral researcher at the Operations, Technology, and Information Management (OTIM) department at the Cornell SC Johnson College of Business, Cornell University. I completed my Ph.D. in the Operations Management department at NYU Stern School of Business, advised by Professor Srikanth Jagabathula. My research focuses on using ML and GenAI methods to predict customer purchase choices in online marketplaces to help firms enhance their operational strategies. I accurately model customer decision-making processes by integrating often-overlooked factors such as sequential decision-making, consideration sets, and behavioral characteristics into structural choice models. I collaborate with leading companies to acquire large-scale, real-world data encompassing millions of data points from hundreds of thousands of customers. Utilizing state-of-the-art ML techniques, including Bayesian estimation and Generative AI, I effectively estimate these structural models, providing firms with optimal operational strategies for promotions, pricing, and product assortments.

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